Question 1

Can AI recommend the right lender for a borrower?

Accepted Answer

AI should not be used as an unreviewed substitute for the broker's assessment, responsible-lending process or credit advice. It may help retrieve current policy information or organise a scenario for the broker to assess.

Question 2

Can you extract income and liabilities from uploaded documents?

Accepted Answer

A carefully designed workflow can identify candidate fields and cite their source pages for checking. A broker must verify the figures, resolve discrepancies and decide what is appropriate to use.

Question 3

How can we protect borrower financial information?

Accepted Answer

Start with data mapping, approved secure collection tools, least-necessary access and clear retention and review rules. The right controls depend on the systems and information involved; no tool should be assumed safe without assessment.

Question 4

How do we stop policy answers becoming out of date?

Accepted Answer

Use an owned repository with source dates, update responsibilities and a visible freshness check. Search results should point to current source material, and a broker should confirm interpretation before relying on it.

Question 5

Do we need to replace our CRM or aggregator?

Accepted Answer

Usually the first question is what their existing features and integration options can already support. A focused connection or better configuration may be more appropriate than replacement.

Question 6

What can be automated without affecting the advice process?

Accepted Answer

Document reminders, internal task creation, confirmed status updates, routing and completeness checks are common administrative candidates. Any workflow that could influence advice, suitability or a lender recommendation needs a clearly defined human decision point.